Store Policies

LilianaDobbsArt is dedicated to giving clients a fair, rewarding and enjoyable shopping experience. Take a look at the store policies detailed below to learn more and get in contact if you have any questions.

Shipping and Delivery

Delivery within the UK is free of charge.

Original pieces, or fine art prints which include a mount, will be carefully boxed to protect the artwork. LilianaDobbsArt is conscious of the impact on the environment and may re-use packaging which is fit for purpose. Prints without a mount will be despatched in strong postal tubes.

Please note that a signature will be required on delivery. The shipping service selected will depend on the size of the artwork and the value of the insurance required.

Get in Touch

Returns and Refunds

It is important that you are absolutely delighted with your art purchase. If not, please get in contact via email within 14 days of delivery so we can discuss the issue and arrange a refund or exchange.
Please note that returned items must be received undamaged within 30 days of delivery. For your protection, please select a service which includes adequate insurance.

Privacy Policy

The Privacy Policy describes how LilianaDobbsArt.com (the "store", “site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the site.

The site collects essential information about your device during your visit, including how you interact with the site and information which is required to process and validate your purchases safely. It may also be necessary to collect additional information if you contact us via the site for customer support.

The information relevant to this policy relates to details which can identify an individual but extra care has been taken to restrict the data collected. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. The purpose of collecting and analysing this data is to improve the user experience. Your information will never be sold to a third party.

LilianaDobbsArt.com is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Communication

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through occasional surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to observe our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Wix, the platform hosting lilianadobbsart.com, uses cookies for important reasons, such as:

To provide a great experience to visitors and clients;
To identify registered members (users who registered on lilianadobbsart.com);
To monitor and analyze the performance, operation and effectiveness of Wix's platform;
To ensure the platform is secure and safe to use;

The following links explain how to access cookie settings in various browsers:

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

Policy Changes

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you have any queries regarding the above, please do not hesitate to get in touch via contact@lilianadobbsart.com